Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Custom House hotel?

Check-in time for Custom House hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $90 per night with includes Parking, Accessibility, Bedding/Linens, Bar, Toiletries, Laundry, Air Conditioner, Restaurant, Business Services, Guest Services, Breakfast, Internet, TV, Security/Safety, Wellness Facilities, Child Friendly, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hampton by Hilton London Docklands | Hotel in London

| 8.6 (1001 Reviews) | 1 Bathroom

Custom House Hotel | Hampton by Hilton London Docklands

Hotel in Custom House, London

Hotel with free breakfast, near ExCeL Exhibition Centre
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, self parking, and a business center are onsite.
Housekeeping is available on request.
Hampton by Hilton London Docklands offers 209 accommodations with laptop-compatible safes and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Free toiletries

Private bathroom

Towels

Shower

Bedroom

Bed sheets

Blackout drapes/curtains

Free cribs/infant beds

Air conditioning (climate-controlled)

Iron/ironing board

Laptop-friendly workspace

Phone

Laptop-compatible safe

Desk

Soundproofing

Breakfast

1 restaurant

1 bar

Free on-the-go breakfast available daily 6 AM–10 AM

Parking

Wheelchair-accessible parking and van parking available

Self parking on site (GBP 15.00 per day)

Accessibility

Wheelchair-accessible van parking

Wheelchair-accessible path of travel

Grab bar near toilet

Toilet grab bar height (inches): 28

Wheelchair-accessible vanity height (inches): 29

Wheelchair-accessible fitness center

Stair-free path to entrance

Wheelchair-accessible bathroom vanity

Well-lit path to entrance

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible restaurant

Wheelchair-accessible path to elevator

Wheelchair-accessible lounge

Bathroom emergency pull cord

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk height (inches): 30

Elevator door width (inches): 39

Braille signage

Wheelchair-accessible business center

5 on-site accessible parking spaces

Wheelchair-accessible parking

Wheelchair-accessible registration desk

Activities

Fitness center

Entertainment

Flat-screen TV

General

Business center

Computer station

Meeting rooms

Elevator

Front-desk safe

Banquet hall

English

Smoke-free property

Guest Services

Soundproofed rooms

Snack bar/deli

Free cribs/infant beds

Laundry facilities

Daily housekeeping

Multilingual staff

Luggage storage

Dry cleaning service

24-hour front desk

Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

In-room WiFi speed: 25+ Mbps

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight contactless check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Self parking fee: gbp 15.00 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Tamasin

Dec 30, 2025 04:40:04 AM

Review Score: 10

Summary: Room was spotless

See All Reviews

Room Arrangement

Room Info	Facilities
Twin Room, Accessible Room Size: 278 square feet m² 2 Twin Beds	General Ping - 7.81, Number of bedrooms - 0, Wheelchair-width doorways, Lever door handles, Square meters - 26, Lowered locks/deadbolt, Doorway wheelchair width (inches) - 35, Height-adjusted amenities, Roll-in shower width (inches) - 47, Bed count minimum 2, Bidet, Number of living rooms 0, Visual fire alarm, Low-height counters/sink, Vibrating pillow alarm, Square feet - 278, Wheelchair accessible, Lowered peephole/view port in door, Low counters/sink height (inches) - 29, Bathroom grab bars, Doorway wheelchair width (centimeters) - 89, Roll-in shower width (centimeters) - 119, Low counters/sink height (centimeters) - 74, Roll-in shower, Bed count maximum 2
Deluxe Room Room Size: m² 1 Double Bed	General Bidet, Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Room, 1 Queen Bed Room Size: 218 square feet m² 1 Queen Bed	General Bidet, Square meters - 20, Number of living rooms 0, Number of bedrooms - 0, Square feet - 218, Ping - 6.13, Extra bed count 0, Bed count minimum 1, Bed count maximum 1
Family Room, 1 Queen Bed Room Size: 257 square feet m² 1 Queen Bed	General Bidet, Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Ping - 7, Sofa bed, Square meters - 24, Square feet - 257, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Twin Room Room Size: 218 square feet m² 2 Twin Beds	General Bidet, Square meters - 20, Number of living rooms 0, Number of bedrooms - 0, Square feet - 218, Ping - 6.13, Bed count minimum 2, Bed count maximum 2
Room, 1 Queen Bed, Accessible Room Size: 233 square feet m² 1 Queen Bed	General Number of bedrooms - 0, Wheelchair-width doorways, Lever door handles, Lowered locks/deadbolt, Square meters - 22, Doorway wheelchair width (inches) - 35, Height-adjusted amenities, Bed count minimum 1, Roll-in shower width (centimeters) - 85, Bidet, Number of living rooms 0, Visual fire alarm, Low-height counters/sink, Vibrating pillow alarm, Wheelchair accessible, Square feet - 233, Lowered peephole/view port in door, Low counters/sink height (inches) - 29, Bathroom grab bars, Doorway wheelchair width (centimeters) - 89, Ping - 6.55, Low counters/sink height (centimeters) - 74, Roll-in shower, Roll-in shower width (inches) - 33, Bed count maximum 1